Upgrading from previous Board 12 release

Since Board 2021 Summer release is fully back-compatible with previous Board 2021 releases, the upgrade process won't require any special preparation: every Data Model created in Board 2021 Spring release environments will work seamlessly after you upgrade your solution.

Steps for upgrading to Board 2021 Summer release

1. Uninstall your current version of Board (on-premises customers only)

2. Install Board 2021 Summer release

   • For Cloud customers, the upgrade process can be initiated by raising a ticket through the Board Support Portal. The ticket must contain your Platform name (e.g. customer1-s1.board.com). The Board Cloud Operations team will then handle your request.

     By installing Board 2021 Summer release, the chat feature will be updated to the new version and all previous chat sessions will no longer be available.

After all these steps are completed, you'll be ready to actively use your new Board Summer 2021 Release environments.