Upgrading from previous Board 12 releases

Since Board 2021 Winter release is fully back-compatible with previous Board 2021 versions, the upgrade process won't require any special preparation: every Data model created in previous Board 2021 releases environments will work seamlessly after you upgrade your solution.

Steps for upgrading to Board 2021 Winter release

1. Uninstall your current version of Board (on-premises customers only)

2. Install Board 2021 Winter release

   • For Cloud customers, the upgrade process can be initiated by raising a ticket through the Board Support Portal. The ticket must contain your Platform name (e.g. customer1-s1.board.com). The Board Cloud Operations team will then handle your request.

     If you upgrade from the 2021 Spring release, installing Board 2021 Winter release will update the chat feature to the new version and all previous chat sessions will no longer be available.

After all these steps are completed, you'll be ready to actively use your new Board 2021 Winter release environments.